Know anyone who's guilty of this?
Image via Pexels.comEver send your friend money and jokingly thank them for their 'services' in the caption?
That could be on the way out as one bank in Australia has said it could suspend users over those kinds of transfers.
Commonwealth Bank did an audit of over 8,000 of its customers and found that there were a number of low-value transfer amounts that had "potentially offensive or abusive captions". While some of them were clearly just some good-fashioned fun, the bank wants to clamp down on the ones which seemed to "contact and harass certain individuals".
The bank has since introduced a policy that allows them to stop bank transfers and suspend members' accounts if they have defamed, harassed, or threatened someone in their payment reference.
Catherine Fitzpatrick, CBA General Manager of Community & Customer Vulnerability, said in a statement published on Tyla.com:
"After noticing disturbing messages in the account of a customer experiencing domestic and family violence, we conducted an analysis to better understand the problem.
"We were horrified by both the scale and the nature of what we found. All genders were sending and receiving these messages, but nature ranged from fairly innocuous jokes using profanities to serious threats and clear references to domestic and family violence."
She added that:
"Our customers should always feel safe using digital banking. These changes will ensure that all customers can continue to enjoy the benefits of digital banking in a safe and secure way and represents our first step to address the issue of technology-facilitated abuse."
