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More than three quarters of pe...

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More than three quarters of people are avoiding phone calls at work

Jonathan Duane
Jonathan Duane

10:33 20 Jun 2022


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Do you get phone fear? You're not alone...

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A new survey has found the majority of office workers hate phone calls.

77 percent of employees in a new survey says they'd rather email or use instant messaging as phone calls can be "confrontational" and "aggressive".

1 in 10 also said face to face conversations in work put them "on edge" and they avoid them if they can.

With more of 'Gen Z' entering the workforce, trends have switched from traditional phone-calls to different types of communication, namely instant messaging on apps like WhatsApp.

The research was commissioned by freebets.com, and the company's Tim Agnew said: ‘While younger office workers clearly prefer messaging to talking, we also found that across age groups there is a feeling that phone calls have the potential to quickly become confrontational.’

‘Many people are reflecting that by ignoring calls while at the same time being prepared to respond to email and social-media messages.’


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