Serial returners, beware!
Online retailers could soon blacklist shoppers who regularly buy clothes in bulk, wear them, and then return several items.
Forty-five-per cent of retailers, including Asos and Harrods, said they were planning to blacklist 'serial returners'.
Online fashion retailer Asos said it has resorted to searching people’s social media accounts in a bid to catch out shoppers who wear clothes before sending them back, and claim they have not received items bought online.
An article published by The Telegraph also claimed that Harrods staff had rejected loyalty card holders refunds, after looking at their purchase history to find suspiciously large numbers of returns over a short space of time.
The article also suggested that Harrods sales associates often monitor clients' social media accounts to check for false claims.
“Harrods is a customer-service centred business and has a 14 days returns policy for in-store sales,” a spokesperson said.
“However there are a number of exempted product categories stated on the returns policy, and we reserve the right to designate a product as being non-returnable at the point of sale.
"Clear Returns, a retail data technology company, recently estimated that returns cost UK retailers £60bn a year, £20bn of which is generated by items bought over the internet.''
