Troubleshooting Issues

Will my paid subscription details change?

If you purchased via web on GoLoudplayer.com there are no changes.

If you purchased via the Off The Ball App there are no changes.

If you purchased via the GoLoud App there will be some changes as the subscription is linked to your account with Apple / Google Play for the current GoLoud app.

You will have received an email with instructions on what to do if you purchased your subscription via the GoLoud App, if you are still unsure about what to do please contact [email protected] to help you through the journey.

I can’t log in to the new app. What should I do?

Ensure you’re using the correct email and password.

Reset your password if needed.

Get in touch with the GoLoud Support Team at [email protected] and we will do our best to help you to fix the issue.

My data isn’t appearing in the new app.

Check if the data migration process has been completed. Some features may take up to [timeframe] to fully sync.

Contact support with your account details if the issue continues.

The app is crashing or running slowly

Restart your device and ensure your app is updated to the latest version.

Check for system requirements and compatibility issues.

I’m receiving duplicate notifications/emails

This may occur during the transition.

Please report duplicate messages to [email protected] so we can resolve the issue.

Will my account details change?

No, current account details for all users will continue to work across the GoLoud platform on web, in the new GoLoud app, and in the current station apps.